Return Policy

Returning your book?  If you’re dissatisfied with your book, we’re here to help.

Every of our product is handmade with the finest materials and utmost care and attention for each tells a special story of your life that you can keep forever.

We pay close attention to all the details and carefully inspect each book to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.

Send an email to contact@unitex.com.my with:
– Photos of the defect taken from several angles.
– Include your full name, contact details and order number and a description of the defect.
– Remember to include the page number(s) of the defected areas.

In the event that you need to contact us regarding a product defect, please contact our Customer Support team with the necessary details WITHIN 7 DAYS of receiving your order. If the defect is due to production errors, we will have a repair/replacement order made. UNITEX will not be held responsible for defect reports later than the given duration.

IMPORTANT: If the book / product has a defect, we may have this fixed or replaced. UNITEX is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your book / Product carefully before placing your order.